Shipping & Returns

Return Policy

At Spartan Boats we want all of our customers to be happy with their purchases. If for any reason you are not happy with your product, we offer a friendly and straightforward returns policy. Below are the key terms of our returns policy:

1. Cancellation period: You have the right to cancel your purchase within 14 days after receiving the product, without giving any reason.

2. Refund: Once we receive the returned product, we will process the refund. Please note that it may take up to 14 days for the money to appear back in your account.

3. Product Condition: The product must be in its original condition, including all accessories, manuals, and packaging, to qualify for a full refund. Damaged or used products may not be eligible for return.

4. Customer Responsibility: The cost of returning the product to Spartan Boats is the responsibility of the customer. We recommend using a traceable shipping method to ensure the product reaches us safely.

5. Returns Process: To initiate a return, please contact our customer service team at [email protected] . Please ensure you have your order number and product details to hand. Our friendly team will be on hand to guide you through the returns process and answer any questions you may have.

6. Refund method: The refund will be made using the same payment method you used when placing the order, unless otherwise agreed.

7. Exceptions: In some cases, certain products, such as custom-made items, hygiene products or digital downloads, may be excluded from our standard returns policy. Information about this can be found on the product page or with our customer service.

8. Shipping damage: If the product is damaged upon arrival, please report it to our customer service immediately so we can resolve the problem.

At Spartan Boats, we strive to provide a smooth and enjoyable returns process. We appreciate your trust in our products and are always here to help. Please feel free to contact our customer service team if you have any questions or concerns about our returns policy. Your satisfaction is our top priority!